Shopping

What Shipping Methods Are Available?

KGcollection utilizes UPS and the U.S. Postal Service (USPS). We offer several ship options, including USPS First Class Mail (domestic and international), USPS Priority Mail (domestic and international), UPS Ground

Do You Ship Internationally?

Currently, we do not ship outside the United States nor do we accept payment from foreign credit cards. If you are purchasing from kgcollection.com overseas, we recommend setting up an account with the freight forwarder of your choosing.

Where do you ship my orders from?

Our facility is located in West New York, New Jersey.

Payment

What Payment Methods Are Accepted?
  • Visa
  • Mastercard
  • Amex
  • Apple Pay
  • Google Pay
  • Paypal
Are there any extra fees for paying by card?

When paying by debit card there are usually no extra fees other than those stated at the time you make payment, however, there are some exceptions.

If you use a card issued in a country other than that which you are registered, your card issuer may charge a foreign exchange fee. The fee, if any, will depend upon your individual card terms and conditions and is not charged by KGcollection.

Some credit card issuers may charge a fee as the transaction is classed as a cash transfer. The fee, if any, will depend upon your individual card terms and conditions and is not charged by KGcollection.

Orders & Returns

I did not receive my order confirmation email.

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please contact customer service hello@kgcollection.com and they will forward a copy to your confirmed email address.

Do you have any physical stores?

KGcollection is a web-based retailer only. Although we won’t have catalogs at this time, we will be adding jewelry to our site periodically, so please check back frequently to browse fresh styles.

I was unsuccessful placing an order on your site. Why has my credit card been charged?

If your orders were not successful your credit card will not be charged. Any transactions reflected on your account are authorizations only and will automatically disappear withing a few days depending on your bank’s procedures.

Updating…
  • No products in the cart.